Office Policies
Appointment Policy
We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled or rescheduled at least 24 hours in advance.
Our doctors want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen. If an appointment is not cancelled or rescheduled within 24 hours, you may be subject to a fee of $25.00.
If you are late for your scheduled appointment time, we will try to accommodate you to be seen. However, due to scheduling constraints, there are times that your appointment will need to be rescheduled to another day or another provider.
Thank you for being a valued patient and for your understanding and cooperation. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients.
Prescription Refill Policy
In general, we prefer to examine your child before prescribing any medication. This serves to make sure you are getting an accurate diagnosis and therefore the proper treatment. We also want to insure that a serious condition is not missed.
We might be able to call in or electronically send some prescription refills. We may be able do this for certain medications and conditions that are stable and have been evaluated recently in the office. We will not call or send an antibiotic to the pharmacy without an office visit.
Refills may be requested in three ways: your pharmacy can send us a refill request, completing an online prescription request from the patient portal, or by calling our office.
Prescriptions will not be refilled on nights and/or weekends.
Financial Policy
Payment Policy
Payment is expected at the time of service. We accept cash, check, and credit cards‐American Express, MasterCard, Visa, and Discover. Under Georgia State Code #13‐6‐15, there will be a charge of $30 or 5% of face amount of the returned instrument (whichever is greater) plus the fee incurred by Children’s Care Pediatrics from the processing bank.
Insurance
We agree to accept assignment for any insurance plan with which we are participating providers, and will file insurance claims on your behalf. Co-payment, any estimated co-insurance and/or deductible are expected and due at the time of service. In the event you do not have insurance coverage, payment is expected in full at the time of service. We do offer a self pay plan that could be applied to the visit if needed.
Charges are ultimately your responsibility. Your benefits coverage is based on your plan with your insurance carrier; therefore it is your responsibility to know your benefits. We ask that you contact your insurance carrier prior to any visit and that you follow-up with your insurance company in the event of any dispute or issues with a claim.
Delinquent and Collections Accounts
You will receive up to two (2) statements for any balances on your account after the insurance payments and adjustments have been applied. Any unpaid delinquent debt (no payment received after 60 days of services rendered), including no‐show fees, owed to Children’s Care Pediatrics will be referred to an outside collection agency. You are responsible for all additional collection agency expenses incurred by Children's Care Pediatrics in the course of obtaining payment, and the family on the account will be subject to permanent dismissal from the practice. The collection agency expense could be a much as 50% of any outstanding balance.
